Privacy Policy

When you contact us, we collect the details you give us: your name, phone number, email address, service address, and a description of the drain problem you are dealing with.

When you browse our website, we collect basic technical information such as your IP address, browser type, device type, the pages you visit, and the time you spend on them. This helps us understand how people find us and what they need.

We do not ask for payment card details through this website. If you pay by card in person or over the phone, that information is handled through our payment processor.

We use your contact details to schedule your drain cleaning visit, confirm appointments, send service updates, and follow up after the job is done.

We use website usage information to improve our pages, fix problems, and make it easier for York homeowners to reach us when a drain backs up.

If you opt in, we may send occasional service reminders or seasonal tips. You can opt out at any time by calling us or using the unsubscribe link in an email.

Our website uses cookies and similar technologies to keep the site working properly and to remember your preferences.

Cookies also help us see which pages are useful and which are not. You can set your browser to refuse cookies or alert you when one is being placed. If you turn cookies off, some parts of the site may not work as smoothly.

We use analytics tools to understand how visitors use our website. These tools collect aggregated data and do not identify you by name.

We may also use third-party services for scheduling, mapping, or review collection. These providers only receive the information needed to perform their function, and they are expected to protect it.

We do not sell your personal information. We share it only when we need to in order to run our business or when the law requires it.

For example, we may share your address and service details with a technician dispatched to your home, or with a software provider that helps us manage appointments. We may also disclose information if we are required to by a court order, subpoena, or applicable law.

If our business is ever sold or merged, customer information may be transferred as part of that transaction. We will notify you if that happens and your information becomes subject to a different privacy policy.

We keep your service records for as long as we need them to provide service, honor warranties, and meet our legal and accounting obligations.

When information is no longer needed, we delete it or remove the details that identify you.

We take reasonable steps to protect the information you share with us. That includes limiting access to those who need it and using secure methods when we send or store data.

No website or phone system is completely immune to risk, but we work to keep your information safe and we review our practices regularly.

You can ask us what personal information we hold about you, request a copy, ask us to correct it, or ask us to delete it. You can also ask us to stop sending marketing messages.

To make a request, call us at (717) 853-4033. We will respond within a reasonable time and let you know if we need anything else to process your request.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, call us at (717) 853-4033 and we will delete it.

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date.

If we make a significant change, we will make it clear on our website so you can review it before continuing to use our services.

If you have questions about this privacy policy or how we handle your information, call Drain Cleaning York Pros at (717) 853-4033.

You can also reach us through our website contact form. We are happy to help.